Hospitality in customer services | Modern Management Training Center
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Hospitality in customer services


Hospitality in customer services

This course is aimed specifically at organisations that need to define and improve their levels of customer service. It covers basic concepts through to ideas and innovations from companies classified as the best in customer service.


Program Objectives

To ensure delegates have an excellent understanding of customer service. To ensure delegates complete an action plan for improving levels of service.

 

Beneficiaries

  • For all levels of staff in an organisation
  • None
  • 1Day
  • Pre-Requisites
  • Course Duration

Contents

  • The customer service dilemma
  • Defining customer service
  • Communication with customers
  • Why customers stay or go elsewhere
  • What customers really want
  • Understanding ourselves and our customers
  • Handling difficult customers
  • How to make it happen
  • Action planning

Training methods

  • The Training lectures.
  • The Group discussions.
  • The Training Workshops.

Places and dates for this program

05 Jul 2026 : 09 Jul 2026 2500 $
22 Nov 2026 : 26 Nov 2026 2500 $


Etisalat
Ministry of Heals
Saudi Arabian Airlines
Arabia Insurance Cooperative Company
Ministry of Housing
Dorectprate of Human Resources - Sharjah
Sharjah Electricity & Water Authority
The Holding Company for Water Supply and Sewerage
Epsco

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